Service Manager - UT Crack

DESCRIPTION

The ROSEN Group is a globally leading provider of cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future.  It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable.  

Come join our growing team!

For more information about ROSEN go to www.rosen-group.com.

We are currently seeking a qualified permanent full-time Service Manager to lead our RoCD UT (Ultrasonic Testing for cracks) Service Line based in Houston, TX to support ROSEN’s USA, Canada, Mexico, and Central American regions. The role will report to the Head of Business Field – Diagnostic Solutions and will work closely with sales, operations, and marketing to ensure success of the service line.
 

Responsibilities:

What will I be doing?
The Service Manager will be responsible for, but not limited to, the following:
•    Achieving defined service performance targets (e.g. Order Intake and Revenue) for RoCD UT in North America
•    Monitoring financial performance and provide regular reports and recommendations for improvement
•    Working with sales, marketing, operations, and support staff to ensure revenue and customer satisfaction goals are met
•    Developing and execute regional market level strategies and messaging for our RoCD UT service offering that is aligned with company objectives and goals
•    Conducting market research and gather customer insights to interpret regulation changes,  identify market trends, customer needs, and competitive landscape related to RoCD UT 
•    Calibrating pricing for the RoCD UT service based off market research and competitor pricing
•    Collecting ideas, feedback, and operator insights to help guide the development of existing and future services
•    Coordinating with the marketing and sales teams to define UT Crack Service market messaging 
•    Ensuring that the service strategy is understood and lived by all relevant stakeholders and regularly updated
 

REQUIREMENTS

What are we looking for?
You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.

•    Bachelor’s Degree in Business Management, Engineering, or equivalent experience
•    A minimum of 5+ years of progressive professional experience in business/service/product line management, business strategy, sales, or working for a pipeline operator
 

Qualification or Skills:

•    Demonstrated analytical skills and problem-solving experience. Candidate must be able to analyze data effectively and present findings to management.
•    Strong interpersonal skills to articulate sophisticated business problems; ability to lead cross-functional discussions and align with key collaborators in a matrix org structure
•    A self-starter who is able to take initiative and ownership of projects
•    You are well organized, detail oriented, and able to prioritize and multitask. You are able to work independently with minimal supervision
•    Desired but not required:
    o    Strong understanding of factors impacting pipeline integrity, especially around cracking is a plus
    o    Experience and understanding of the business drivers for the inspection/asset integrity industry is a plus
    o    Experience supporting operations in USA, Canada, Mexico, and Central American countries is a plus
 

OUR OFFER

In addition to competitive pay, you are also eligible for most of the following benefits from Day One:
 
•    Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
•    Dental - Covered at 100% for employee & dependents
•    Vision - Covered at 100% for employee & dependents 
•    401K with a 5% matching employer contribution
•    Company paid basic Life Insurance, Short Term Disability / Long Term Disability 
•    Flexible Spending Accounts
•    Generous Vacation Plan & Paid Time Off (PTO)
•    Employee Assistance Program 
•    Access to employee  resource groups
•    Maternity  & Parental Leave 
•    Fertility, adoption and surrogacy benefits
•    32 hours paid Volunteer Time Off 
•    Hybrid working environment for certain positions
•    Annual merit  & career advancement increases
•    Leadership growth & professional development opportunities 
•    Tuition Reimbursement