IT Service Technician

DESCRIPTION

The ROSEN Group is a globally leading provider of cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future.  It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable.

ROSEN Canada is the leading provider of Asset Integrity Services to clients throughout Canada. We work collaboratively to get the job done, recognizing that each person is integral to meet the needs of our clients and to continue to be a leader in what we do. 
ROSEN Canada is currently seeking an IT Service Technician, based in Calgary, Alberta. This position reports directly to the Head of Information Technology. Please note this is an in-office role with no remote work option.

What role you will play in our team

As an IT Service Technician at ROSEN, you’ll do more than just resolve tickets – you will directly contribute to the stability and security of the systems that power a global technology leader. This is your chance to work with cutting-edge technology, support a diverse workforce, and develop solutions that make a measurable impact.
You will be part of a highly collaborative, fast-paced environment where your ideas matter, your work is valued, and your professional growth is supported every step of the way.

Responsibilities:

What will I be doing?
•    Provide end-user support and technical guidance to employees.
•    Install, configure, maintain, and update IT systems, hardware, and software.
•    Identify vulnerabilities and apply patches to strengthen IT security.
•    Respond to and resolve service desk tickets with a customer-first approach.
•    Collaborate with other IT team members globally. 
•    Create, update, and maintain IT documentation.
•    Support IT-related audits and compliance activities.
•    Assist with onboarding and offboarding of employees, including device setup and recovery
•    Manage the distribution, tracking, and maintenance of IT equipment.
•    Participate in IT project implementation and deployment.
•    Execute scheduled data backup

REQUIREMENTS

What are we looking for?
Required Skill Set & Requirements
•    Valid authorization to work in Canada.
•    3–4 years of IT experience, with proven expertise in end-user support.

Qualification or Skills:

•    Solid knowledge of IT systems, networks, and IT security best practices.
•    Strong knowledge of Windows OS, Microsoft 365, and basic networking
•    Familiarity with IT and IT-security policies, and ability to apply them in daily work.
•    Completed education in Computer Science, Information Technology, or a related discipline (or equivalent experience).
•    Excellent problem-solving skills and the ability to learn new software quickly.
•    Knowledge of the oil and gas industry is an asset.
•    Reliable, proactive, and able to thrive in a collaborative team environment.
•    Excellent communication skills and a customer-focused mindset.

OUR OFFER

ROSEN offers a competitive compensation package, including:

•    Comprehensive benefit plan;
•    Health & Wellness Program;
•    RRSP matching;
•    Volunteer Time Off;
•    Company paid basic Life Insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability coverage;
•    Employee Assistance Program;
•    Generous Vacation and Paid Time Off (PTO);
•    Service Anniversary Program;
•    Employee Rewards and Recognition Program;
•    Annual merit & career advancement increases
•    A great learning environment;
•    Interesting & challenging work;
•    Leadership growth & professional development opportunities;
•    And the opportunity for career advancement.

To apply on this exciting and challenging opportunity, please apply online at careers.rosen-group.com. Please note only those candidates selected for interview will be contacted – no phone calls please.

Legal Disclaimers 
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

ROSEN  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

Employment is contingent upon the successful completion of a background check and verification of eligibility to work in the country of employment. Please note: Employment sponsorship (e.g., H-1B, TN, or other work visas) is not available, except for current ROSEN employees who may be eligible under internal transfer or sponsorship policies.